Due to COVID-19 operations have changed for CHAMP intakes, please scroll below to the section ‘How does someone get connected to CHAMP’  for updated intake information.

The Coordinated Housing Assessment and Match Plan, or CHAMP, is the coordinated entry system for Knoxville/Knox County.

The Purpose: Our goal is to make homelessness rare and brief by assessing the unique needs, barriers, and strengths of those experiencing a housing crisis and then to match that person or family to the resources, services, and housing available in Knoxville/Knox County.

While participating in CHAMP does not guarantee housing for all experiencing homelessness, it is the best way for our community and service providers to respond to those needing stable housing.

CHAMP is intended for all people experiencing *homelessness, regardless of household composition, age, or situation in housing. Single adults, young adults, youth, families and veterans are all eligible.

*To be eligible, a homeless individual or family must be living and sleeping outdoors, a place not meant for human habitation (an abandoned building, car, etc.), in an emergency shelter, fleeing/attempting to flee domestic violence, or exiting an institution where that individual resided for up to 90 days and were homeless before entering that institution.

COVID-19 and CHAMP Intakes and Access:

Due to COVID-19 many of our partner agencies have had to temporarily make staff and building access changes.  You can still receive CHAMP services and will need to know the following about Designated Access Points:

The Homeward Bound Office of Knoxville-Knox County Community Action Committee (CAC) is only offering telephone intakes for CHAMP for any family with children or youth/young adult on their own.  Call and ask for their  Homeward Bound staff at (865) 546-3500.

Volunteers of America is only offering telephone intakes for CHAMP for any military veteran.  Call and ask for their staff at (865) 253-5493.  

The Bush Family Refuge of the Volunteer Ministry Center (VMC) is offering intakes for individuals experiencing homelessness through their street outreach program or by appointment through The Bush Family Refuge. Please call ahead for more information at (865) 524-3926. If you do not have a phone, you may arrange an appointment at the refuge front door between 8:00AM – 3:00PM.

There are three Designated Access Points in Knoxville. You can go to any one of these places for help in making a plan for housing.

If you are a family with children or youth or young adult on your own (21 years-of-age and younger), the best place to start is with:

The Homeward Bound Office of Knoxville-Knox County Community Action Committee (CAC)
2247 Western Avenue,
Knoxville, TN 37921,
(865) 546-3500
Hours are Monday through Friday from 8 a.m. to 4:45 p.m.

If you are a member of a military veteran family: either a veteran, a member of a family in which the head of the household is a veteran, the spouse of the head of household is a veteran, or only served time in military training, the best place to start is:

Volunteers of America
511 N. Broadway,
Knoxville, TN 37919
(865) 524-3926 Extension 261
Hours are Tuesday and Thursday from 9 a.m. to 3 p.m. Please call in advance: 523-3926 ext. 261 (Catherine) or ext. 260 (Tommy).

If you are an individual/single adult the best place to start is:

The Bush Family Refuge of the Volunteer Ministry Center
511 N. Broadway
Knoxville, TN 37919
(865) 673-0235
CHAMP intake hours are Monday-Friday 12:30pm-2:30pm.  Intakes are based on assignment on a walk-in basis, starting when the Refuge opens at 9:30am.

While these Designated Access Points are the suggested starting points for CHAMP, many agencies have staff members knowledgeable about CHAMP and are prepared to help a person experiencing a housing crisis.

What happens after I take the intake assessment?
If you are eligible for a program, you will receive a referral. The program might be at the same agency where you completed your CHAMP intake, but it might be somewhere else. Once the program you are referred to has an opening, someone from the agency will contact you directly to schedule an intake. After you have completed the intake and are enrolled in the program, you will work with a case manager to find housing.

CHAMP Documents

CHAMP Resources

Additional forms, policies, and training materials for partner agencies participating in CHAMP are available for download at the link below. Access to these resources is restricted and secured with a directly distributed password. Please forward all requests for access to

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